bb22 Privacy Policy

bb22 is an online betting and casino platform operating at bb22.vu, providing sports betting, live casino, and slot gaming services to players in Bangladesh. References to "bb22", "we", "us", or "our" in this Privacy Policy refer to the operators of the bb22 platform.

bb22 acts as the data controller in respect of the personal data collected from players and website visitors. As data controller, bb22 determines the purposes and means by which personal data is processed in connection with the operation of the platform and the delivery of its services.

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact our support team via live chat or by emailing [email protected].

bb22 collects personal data from you in a number of ways, including directly when you register an account, make a deposit, contact support, or use platform features, and indirectly through automated technologies when you browse the site. The categories of personal data we collect include:

bb22 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory guidance — for example, health-related information voluntarily provided in connection with a self-exclusion or responsible gaming request.

bb22 uses the personal data we collect for the following purposes:

• Account Management: To create and maintain your player account, verify your identity, and enable you to access bb22 services including sports betting, live casino, and slots.
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records.
• Identity and Age Verification: To confirm that players are aged 18 or above and to comply with anti-money laundering (AML) requirements by verifying the identity and source of funds of registered players.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, bonus abuse, unauthorised account access, and other forms of platform misuse. Technical data and usage patterns are analysed to identify suspicious behaviour.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through live chat and email channels.
• Responsible Gaming: To monitor gaming behaviour and, where indicators of problem gambling are identified, to intervene with appropriate support tools such as deposit limits, cooling-off periods, or self-exclusion.
• Platform Improvement: To analyse usage data and understand how players interact with bb22, enabling us to improve the user experience, fix technical issues, and develop new features.
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by law.
• Communications: To send you service-related notifications such as account verification emails, deposit confirmations, withdrawal approvals, and important policy updates.

bb22 does not use your personal data for unsolicited third-party marketing. Where bb22 sends you promotional communications regarding its own services, this is done only on the basis of your consent or a legitimate interest, and you may opt out at any time by contacting support.

bb22 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and bb22, including account creation, transaction processing, and delivery of betting and gaming services.
• Legal Obligation: Certain processing activities are required by law, including identity verification, age checks, and anti-money laundering record-keeping obligations.
• Legitimate Interests: bb22 processes certain data on the basis of legitimate business interests, including fraud detection, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Where bb22 relies on your consent as the legal basis for processing — for example, in relation to optional marketing communications or certain cookie categories — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bb22 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:

• Payment Processors: Financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and card processing partners — solely to facilitate deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
• Identity Verification Providers: Where bb22 uses a third-party KYC (Know Your Customer) service to verify player identity and age, relevant identity documents and personal details are shared with that provider under a strict data-processing agreement.
• Game Content Providers: Certain usage data (such as player session identifiers and wager history) is shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as required to operate their games within the bb22 platform and to maintain fair-play integrity.
• Regulatory and Law Enforcement Authorities: bb22 may disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where required to do so by law or upon receipt of a valid legal order.
• Fraud Prevention Agencies: Where fraud or financial crime is suspected, relevant data may be shared with specialist fraud prevention organisations to protect the platform and its players.
• Business Successors: In the event of a merger, acquisition, or transfer of assets involving bb22, player data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

All third-party data processors engaged by bb22 are required to process personal data only on bb22's documented instructions and to implement appropriate technical and organisational security measures.

bb22 uses cookies and similar tracking technologies to operate the platform effectively, improve the user experience, and gather analytical data. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable session management, authentication, and security features. These cookies cannot be disabled without impairing the platform's core functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the bb22 platform — for example, which pages are visited most frequently and whether error messages are encountered. This data helps bb22 improve the platform experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting or display options, to personalise your experience on return visits.
• Targeting and Advertising Cookies: Where enabled, these cookies may be used to deliver relevant promotional content related to bb22's own services. bb22 does not use third-party advertising networks for player targeting.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the bb22 platform. Strictly necessary cookies cannot be disabled via browser settings without impairing platform access.

bb22 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active Account Data: Personal data associated with an active bb22 account is retained for the duration of the account's existence and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years from the date of each transaction.
• Identity Verification Documents: KYC documents submitted for identity and age verification are retained for the period required by applicable AML regulations, typically five years from the date of submission or account closure, whichever is later.
• Support Communications: Live chat transcripts and support email records are retained for a period of two years from the date of the interaction, unless required for longer in connection with an ongoing dispute or investigation.
• Anonymised Analytics Data: Aggregated, anonymised usage data that cannot identify any individual is retained indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

As a data subject, you hold the following rights in relation to your personal data held by bb22. To exercise any of these rights, please contact the bb22 support team in writing. bb22 will respond to all valid requests within a reasonable timeframe:

• Right of Access: You have the right to request a copy of the personal data bb22 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held by bb22 be corrected or completed without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to bb22's legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that bb22 restrict the processing of your personal data in certain circumstances, for example while the accuracy of that data is being contested.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where bb22 relies on legitimate interests as the legal basis, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where bb22 relies on your consent to process personal data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To submit a data rights request, please contact bb22 support via live chat or by emailing [email protected]. Please include your registered username and a description of your request. bb22 may require identity verification before processing any data rights request.

bb22 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and the bb22 platform.
• Encryption of sensitive data fields — including financial data and identity document copies — at rest in our secure data stores.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited strictly to what is required for their role.
• Regular internal security audits and vulnerability assessments of platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to systems that process personal data.
• Incident response procedures to detect, report, and respond to any personal data breach in a timely manner.

Whilst bb22 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to maintain the security of their own account credentials and to report any suspected security incidents to bb22 support immediately.

bb22 is strictly an adults-only platform. No individual under the age of 18 is permitted to register an account or use any bb22 service. bb22 does not knowingly collect personal data from persons under the age of 18.

During the registration process, all applicants are required to confirm that they are aged 18 or above. bb22 additionally carries out age verification checks as part of its KYC process and reserves the right to request documentary proof of age at any time. Any account found to belong to a person under 18 will be immediately closed and any funds held in that account dealt with in accordance with bb22's Terms & Conditions.

If you believe that bb22 may have inadvertently collected personal data from a minor, please contact the support team immediately so that the relevant data can be deleted and the account closed without delay.

bb22 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. Where changes are material, bb22 will notify registered players via email to their registered address or by displaying a prominent notice on the platform prior to the amended policy taking effect.

Non-material updates — such as grammatical corrections, reformatting, or minor clarifications that do not alter the substantive rights or obligations of any party — may be published without advance notice. The effective date at the top of this document will be updated with each revision.

Players are encouraged to review this Privacy Policy periodically. The current version is always accessible at bb22.vu/privacy-policy. Continued use of the bb22 platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms, to the extent permitted by applicable law.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bb22 handles your personal data, please get in touch with our support team through any of the following channels:

• Live Chat: Available 24/7 via the bb22 platform. Average response time is 2–5 minutes.
• Email: [email protected] (plain text only — not a clickable link)

For formal data rights requests, please state clearly in your message the nature of your request (e.g., access, erasure, rectification) and include your registered bb22 username. bb22 may require identity verification before acting on any such request.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions.