bb22 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and guidance available to help you stay in control.
Our Commitment
At bb22, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a transparent, fair, and safe betting environment. Whether you enjoy cricket betting during the BPL season, live casino tables, or slot titles, bb22 wants your experience to remain positive and within your personal boundaries.
Gambling is an entertaining activity for the vast majority of players who approach it with clear limits and realistic expectations. However, bb22 recognises that for some individuals, gambling can develop into a behaviour pattern that causes harm — to their finances, their relationships, and their wellbeing. Identifying the signs early and having access to the right tools makes a meaningful difference.
bb22 has implemented a comprehensive responsible gaming framework that includes age verification, deposit limits, time-out periods, cooling-off features, and permanent self-exclusion. All of these tools are available to every registered player and can be activated by contacting the support team at any time.
Gambling is for adults only. No individual under the age of 18 is permitted to create an account or place any wager on the bb22 platform. Age verification is carried out as part of the KYC process for all accounts, and bb22 reserves the right to request documentary proof of age at any time.
Responsible Gaming Tools
Every tool below is available free of charge to all bb22 players. Contact support via live chat or email to activate any feature on your account.
Request a temporary or permanent self-exclusion at any time. Once activated, your account is locked and no deposits, bets, or logins are permitted for the chosen duration. Permanent exclusions cannot be reversed.
Set daily, weekly, or monthly deposit limits on your bb22 account. Limits take effect immediately when lowered, and any request to raise a limit is subject to a mandatory 7-day cooling period before the increase applies.
Take a structured break from betting by activating a time-out of 24 hours, 7 days, 30 days, or a custom duration. During a time-out your account is suspended and you will not receive any promotional communications from bb22.
In addition to deposit caps, players can request maximum wager limits per bet or maximum loss limits over a set period. This helps maintain a clear financial boundary between your gaming budget and everyday expenses.
Enable session duration alerts to receive an on-screen notification after a set period of continuous play. Awareness of how long you have been playing is one of the simplest and most effective responsible gaming measures.
bb22's support team is available around the clock via live chat. If you feel that gambling is becoming a problem, or if you simply need to talk through your options, our team will assist you confidentially and without judgment.
How It Works
Activating any responsible gaming tool on your bb22 account is straightforward. There are two ways to request a tool:
Requests to lower limits or to activate restrictions (self-exclusion, time-out) are processed immediately. Requests to raise or remove a limit are subject to a mandatory waiting period to ensure the decision is considered and deliberate, not impulsive.
Once a self-exclusion is in place, bb22 will suppress all marketing and promotional communications to that account. Players who have self-excluded should also consider contacting any other gambling operators they use to apply the same restrictions.
Self-Assessment
Reflect honestly on the following questions. If you answer "Yes" to two or more, consider reaching out to bb22 support or using one of the tools above.
Problem Gambling
Problem gambling can develop gradually. Understanding the common warning signs helps you — or someone you care about — take action before the situation escalates.
Age Restrictions
bb22 operates a strict 18+ policy. Every player who registers an account on the bb22 platform is required to confirm their age at registration. Identity and age verification documents are requested as part of the KYC process, and bb22 reserves the right to suspend any account pending age verification at any time.
If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, bb22 strongly recommends the following measures to prevent underage access to the platform:
If bb22 determines that an account has been opened by or used by a person under the age of 18, the account will be closed immediately and any funds held in that account will be dealt with in accordance with the bb22 Terms & Conditions. bb22 reserves the right to report such cases to relevant authorities.
Practical Guidance
Decide in advance how much you are comfortable spending — and treat that amount like an entertainment expense, not an investment. Only gamble with money you can afford to lose. Never use funds earmarked for rent, food, or bills.
Schedule regular breaks away from the platform. Step away after a win just as readily as after a loss. Time away helps you maintain perspective and prevents sessions from becoming compulsive.
Gambling should be one leisure activity among many. If cricket betting or casino games are taking up a disproportionate amount of your time or mental energy, that is a signal to reassess your habits and use bb22's limit tools.
Chasing losses is one of the most common paths to problem gambling. If you have reached your session limit, close the app and step away. Accept the loss as the cost of entertainment — not as a debt to be recovered.
Get Help
If you feel that gambling is becoming a problem, taking the first step to seek help is the most important thing you can do. bb22's support team is always available and will treat your request with complete confidentiality and respect.
Our 24/7 live chat team can activate a self-exclusion, deposit limit, or time-out on your account immediately. Start a chat session from the bb22 platform at any time — no appointment needed.
Send a written request to [email protected] from your registered email address. State your username and the tool you wish to activate. Our team will respond and action your request promptly.
Speaking to a trusted friend, family member, or community leader about your concerns can be a powerful first step. You do not need to face this alone — support from those close to you makes a real difference.
Responsible gaming makes every session better. When you play within your limits, the experience stays enjoyable. Explore bb22's games with confidence — and remember, our support team is always one message away.
18+ only. Gambling involves risk. Please play responsibly. bb22 Responsible Gaming Policy applies to all accounts.